To submit a warranty claim, please populate the fields below. You will need to provide the following:

  • Pictures of the product
  • Original proof of purchase
  • Date of purchase
  • Manufacturing date code (if applicable)

Property Owner, Contractor or End User Information

 

Purchase Dealer/Location

 

Original Purchase Information

 

Quantity Item # Description

 

Proof of Purchase Claim Photos

Must attach proof of purchase and photos of each claim area. * File types accepted: (.pdf, .gif, .png, .jpg, .jpeg). File size limit is 2MB each.

  • THIS CLAIM FORM MUST BE COMPLETELY FILLED OUT AND SUBMITTED WITH PHOTOS OF EACH CLAIM AREA, PRODUCT DESCRIPTION(S), PRODUCT QUANTITIES, PROOF OF PURCHASE TAG AND PURCHASE RECEIPT/INVOICE FOR CLAIM TO BE EVALUATED FOR APPROVAL.
  • PLEASE ALLOW 3-4 WEEKS FOR ALL CLAIMS TO BE PROCESSED.
  • PRODUCT REPLACEMENTS WILL BE MADE UPON PRODUCT AVAILABILITY. IF PRODUCT IS NOT AVAILABLE AT THE TIME OF CLAIM PROCESSING, REPLACEMENT ORDER WILL BE BACK-ORDERED AND THEN SHIPPED UPON AVAILABILITY.
  • REPLACEMENT PRODUCT(S) WILL BE FOR DEFECTIVE PRODUCTS ONLY, IN ACCORDANCE WITH THE FORTRESS LIMITED WARRANTY. SUBSTITUTIONS OF PRODUCTS, COLORS, STYLES, SIZES, ETC. WILL NOT BE ACCEPTED UNLESS DEEMED ACCEPTABLE.
  • FOR PROCESSING QUESTIONS PLEASE CALL 844-909-1999